Supplier Quality Systems Manager

Company Description:

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

Job Description:

Position title: Supplier Quality Systems Manager
Department: Supply Chain
Position band: Supervisory/Consultant
Reports to: Sr. Manager, Quality Systems
Type of position: Full-time, permanent

The Opportunity
How would you like to work for the #1 quick service restaurant operation in the world? We currently have a position available in the National Supply Chain Department for a Supplier Quality Systems Manager, based in the Toronto office.  This position will report to the Senior Manager, Quality Systems, and will manage Product Quality, Commercialization, Supplier and Food Performance and Food Safety standards and execution of those standards at the supplier, distribution, restaurant and corporate level.

Who You Are
You love technical food development and continuous improvement, can build strong relationships and work collaboratively in a team environment with both internal and external parties.  You love to solve problems and can think critically to make the right decisions.  You have strong project management skills to move the company forward with excellence projects and make an impact on strategic initiatives. You are a change agent, with strong change management, document control, specification, SOP and communication skills who can effectively rally and support our system in a fast paced and agile environment. 

What’s in it for you?
This is an unparalleled opportunity to join a winning organization.  You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees.  You are looking for a company with an inclusive and preventative culture where you can grow in depth and breadth while making a tangible impact on strategic initiatives.

Position Description
This individual will be responsible for:

• Managing a wide portfolio of approximately 40 suppliers to ensure the supply of safe, consistent, high quality, great-tasting, compliant food products to the McDonald’s system that our customers love and feel good about eating.
• Providing technical expertise to internal and external stakeholder groups.  
• Accountable for guest satisfaction, supplier trend improvement metrics and leadership of associated improvement projects.
• Work closely with the Menu Development and Supply Chain groups on technical specification support and successful commercialization of new products with ownership over reformulation needs that stays within regulatory, nutritional, and global guidelines.
• Conduct yearly reviews for food safety & quality and provide guidance and advice in developing corrective and preventative measures.
• Initiating and monitoring corrective actions in the event of non-conformance and/or guest food product complaints. *      Make concise decisions to hold substandard product, establish and maintain necessary documentation
• Supporting internal departments by answering category, product, ingredient or nutritional inquiries.
• Setting direction and providing support for supplier process and product development activities to reduce the overall product ‘cost to serve.’
• Managing communication with Regional Health Department and government authorities, when required.
• Evaluating supplier quality assurance and food safety programs (including HACCP/FSEP programs, GFSI benchmark schemes and third-party audits), and providing guidance/coaching where necessary.
• Representing the Canadian Organization on Global Corporate Quality Systems teams.

 

Qualifications:

• A degree in a related field (Biology, Microbiology, Chemistry, Food Science).  
• Good working knowledge of statistical process control, continuous excellence/RCA, change management, document control, SOP, and specification writing.
• Ability to collaborate with departments to implement changes including new products and product changes.
• Experience in commercialization of new and existing food items and maintaining quality through facility transitions.
• Good working knowledge of CFIA regulations.
• Experience in food, manufacturing and/or foodservice industry (3-5 years).  Previous McDonald’s Restaurant experience is an asset.
• Ability to communicate effectively (verbal, written, presentations) with all manner of audiences, including executive leadership.
• Ability to lead cross-functional project teams, work independently or in a collaborative team environment.
• Initiative and ability to take on multiple tasks and own strategic deliverables.
• Open to travel, have a valid license and can drive to local supplier visits and throughout Canada (approx. 20%).
• Understands basic sensory testing techniques and principles.
• Has functional knowledge of ingredient and nutrition management.  
• Is supportive of working in an environment that focuses on assuring inclusion of all staff and creating a safe and welcoming working environment for all.
• Successful candidate will live and set an example for suppliers on core values: Serve, Inclusion, Integrity, Community and Family.

Additional Information:

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.