People Department Manager

Job Description

 People Manager

Overview

In addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals.

This manager energizes our crew and makes sure they get off to a good start at the restaurant, that they are trained and developed, know the importance of creating great guest experiences and that they are recognized and motivated throughout their time at McDonald’s.

The People Manager is responsible for making sure the team meets people targets, such as staffed for all day-parts, and effective use of labour. The People Manager will also be responsible for the training of all CYT, Guest and Kitchen oriented positions.

Performance Measurements

Review the department scorecard to determine the relevant performance measurements annually.

Responsibilities - PRIMARY SYSTEMS

SHIFT MANAGEMENT

* Review guest count and sales projections

* Complete pre-shift checklist

* Complete positioning plan (VSPT)

* Agree on shift targets during pre-shift with area managers; follow up on execution of the plan

* Conduct shift huddles daily

* Manage from the observation post

* Identify danger zones, diagnose and provide direction and coaching

* Conduct QSC travel path a minimum of every hour

* Connect with Guests along their travel paths

* Maintain/adjust positioning according to positioning guide

* Follow up on primary and secondary duties of crew and managers

* Conduct post-shift analysis

PRODUCTION

* Monitor and coach to correct production procedures

* Monitor cabinet levels

* Monitor UHC for correct holding times

* Monitor finished food quality

SERVICE

* Monitor and coach to correct service and Guest Experience behaviour procedures

* Seek guest feedback during travel paths

* Document guest complaints and action taken in log book

* Follow guest recovery process when necessary

Responsibilities - SUPPORT & MANAGEMENT SYSTEMS

BUSINESS PLANNING

* Monitor and report progress on department goals and objectives using department scorecard

* Prepare for and participate in weekly manager's meeting

* Conduct weekly department walk-thru to assess performance, diagnose opportunities and identify actions

INTERNAL COMMUNICATION (CREW)

* Schedule, plan and conduct crew meetings/events

* Schedule, plan and conduct rap sessions/focus groups

* Plan and execute national/regional and local incentives to recognize the right behaviours and reward business achievements

PEOPLE PRACTICES

* Monthly completion of staffing analysis; ensuring the restaurant is properly staffed for all dayparts

* Complete 60-day "check-in" crew orientations. Check-in on all new hires monthly

* Manage linen inventory, maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards

* Write and conduct performance reviews for assigned managers and crew in department / or all crew

* Execute national, regional and restaurant level incentives

* Manage all crew communication using ourLounge

* Ensure all staff are paid for all time worked

* Conduct initial applicant screening and initial interviews utilizing the Hiring to Win tools

* Develop a system for recognizing birthdays and service awards

SCHEDULING (CREW)

* Ensure a system is in place for day off requests and is followed

* Accurately project hourly sales or guest counts as well as fixed hours (e.g., crew training, PM, merchandising)

* Update new crew, crew availability and profiles weekly

* Complete weekly crew schedule

* Post crew schedule by Wednesday at 5pm in advance of the new schedule week

* Complete weekly/monthly pre and post schedule reviews

* Ensure labor controls are completed hourly (by Shift Manager)

* Ensure daily labor is within projections while ensuring the correct number of crew on the floor at the right time to capture demand and deliver great QSC

* Follow-up on daily timecard compliance

TRAINING (CREW)

* Maintain all CDP and CTDP training materials for the restaurant

* Complete a training needs analysis monthly

* Accurately forecast staffing requirements for the upcoming quarter

* Select and train crew trainers

* Conduct crew trainer meetings (at least monthly)

* Communicate each new hires' training plan to appropriate shift manager

* Develop training/SOC schedule for new and existing employees and post weekly

* Follow-up and track SOC completion and update managers on progress

* Conduct assigned follow-up SOCs daily

* Work with guest experience manager on executing behavioral resource training

* Observe and coach crew utilizing the observation and execution tool to ensure staff are displaying the desired guest experience behaviors

TRAINING (MANAGEMENT)

* Write IDP goals for self

* Complete agreed upon training and development 

Shift Manager

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? 

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• A safe, respectful and inclusive workplace
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day
• 
  

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world’s best Quick Service Restaurant experience
• Maintaining a safe, secure, and sanitary environment for your guests, your team, and yourself
• Managing and leading a team of Crew Members
• Participating in local events that positively impact your community 
• Upholding our renowned cleanliness methodology

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.  

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. 

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.