McDelivery Specialist - TASS Family Foods inc

McDelivery Specialist - TASS Family Foods Inc

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition
• Flexible schedule that suits your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day

The Role

As a Delivery Specialist supporting the Market People Lead, you will play a key role in strengthening our delivery business, optimizing performance, and ensuring seamless execution across all delivery channels. You will work closely with restaurant teams, market leadership, and third‑party delivery partners to drive growth, accuracy, and guest satisfaction.

Key responsibilities include:

• Delivery Partner Collaboration — Building strong working relationships with our third‑party delivery partners. Supporting communication, resolving operational issues, and ensuring alignment on service expectations, promotions, and performance goals.
• Delivery Metrics, Reporting & Insights — Monitoring delivery performance across the market, including accuracy, speed, guest satisfaction, and order quality. Analyzing trends, identifying root causes, and preparing clear reports that guide decision‑making and continuous improvement.
• Operational Excellence in Delivery — Supporting restaurants in meeting delivery standards by coaching teams on best practices, identifying operational gaps, and helping implement corrective actions. Ensuring restaurants are set up for success with packaging, staging, and delivery‑specific procedures.
• Menu, Pricing & Platform Management — Assisting with the accuracy and maintenance of delivery menus, pricing updates, item availability, and platform configurations. Ensuring all delivery channels reflect current offerings and operational capabilities.
• Delivery Growth & Optimization — Identifying opportunities to increase delivery sales through improved execution, strategic promotions, and operational enhancements. Supporting market‑wide initiatives that strengthen delivery performance and guest experience.
• Issue Resolution & Quality Assurance — Investigating delivery‑related concerns, coordinating with restaurants and delivery partners to resolve issues, and ensuring corrective actions are implemented to prevent recurrence.
• Launch Support — Assisting with the rollout of new delivery initiatives, technology updates, packaging changes, and operational enhancements. Ensuring restaurants receive the guidance, training, and resources needed for flawless execution.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and our Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.